Getting Help
When you’re in need of help — whether you’re trying to figure out how custom perspectives work, how to sync your database with OmniFocus on another device, or if you’re having some other issue with OmniFocus — it’s good to know that the Support Humans at the Omni Group are always available to lend you a hand.
In addition to contacting Omni support directly, there are several online and in-app resources that can help answer your questions about OmniFocus.
Reference Manual
OmniFocus 4 for Mac, iPhone, iPad, Apple Watch, and Apple Vision Pro documentation has been combined into this unified reference manual. Most of the work has been completed, but planned changes, work in progress, and published updates are noted below.
If there is anything additional you would like to see, or topics that you would like us to prioritize, please email the Support Humans.
Release Notes
For a detailed, comprehensive summary of the latest changes to OmniFocus, read the Release Notes.
They are available from
the Help menu on Mac,
Help settings
on iPhone, iPad, and Apple Vision Pro,
or the
Help menu button
on iPhone, iPad, and Apple Vision Pro,
located under the
More Menu
in the Toolbar.
Online Support
The OmniFocus Support Site provides a wealth of information (including this reference manual), as well as support articles which cover other topics related to working with OmniFocus.
Similarly, the OmniFocus product page is always a good place to find the latest information about features and updates to OmniFocus.
Email Support
If you’re stuck, if you have a good idea for the next version of OmniFocus, or if you just want to let us know how we’re doing, please send us an email. Contact Omni will create an email message addressed to us, which also includes information about the version you’re running, which operating system you’re running it on, and what type of license you have, which helps us quickly assist you.
Alternatively, you can email Support Humans directly! Either way, we take support seriously, so you can expect a prompt response actually typed by our Support Humans.
If you are contacting support with an issue, it’s very helpful if you can include a screenshot or screen recording of the behavior that you’re experiencing, along with the steps that are causing the issue. This helps us understand the problem and find a solution more quickly and effectively.
Apple provides several useful sets of instructions for capturing screenshots or screen recordings:
Phone Support
We understand that sometimes you just can’t wait for an email response when you’re knee-deep in a project, and you’re stuck, or something isn’t working quite right. When this happens, you can call our Support Humans! Please check our Support site for current hours and telephone numbers.
Community Support
Omni maintains online forums for all of our products, which are available to everyone. Come share your questions and ideas with other users, share tips to show off how you’re using OmniFocus for getting stuff done, and seek help from the OmniFocus community.
Omni also maintains a public Slack Workspace, where you’re welcome to join the community of fellow productivity enthusiasts to hang out and share OmniFocus-related insights.
Note that while Omni Forums and Slack are a great resource for interacting with others in the OmniFocus community, they are not monitored for troubleshooting purposes, and are not considered an official support channel. Please use our email and phone options to get in touch with our support team directly.
Documentation Updates
While documentation is still being actively revised, notes will be added to this section to make it easy to find new and updated content.
Planned Work
Remaining work is planned in this order; feedback is welcome!
- System Integration
- Commands & Shortcuts (minor updates)
- OmniFocus for Apple Watch
- Omni Automation
- Accessibility
Completed Work
- 4.0.0 — Initial release, followed by updates for the Perspectives, Outline, Custom Perspectives, and Settings chapters.
- 4.0.1 — Updated the Managing Your Data chapter.
- 4.0.2 — Updated the Perspectives, Managing Your Data, Settings, Commands & Shortcuts, and Glossary chapters.
- 4.0.3 — Updated the Perspectives, Managing Your Data, Settings, Commands & Shortcuts, and Glossary chapters.
- 4.0.4 — Updated the Welcome, Perspectives, Managing Your Data, Getting Started, Outline, Inspector, Settings, Commands & Shortcuts, and Glossary chapters.
- 4.1.0 — Finalized the Perspectives chapter. Added Apple Vision Pro information, as OmniFocus 4.1 brings OmniFocus to Apple Vision Pro!
- 4.2.1 — Revised the Outline, Toolbar, and Commands & Shortcuts chapters. Updated the Perspectives, Inspector, Settings, Glossary, and Managing Your Data chapters.
- 4.2.2 — Revised the Inspector chapter. Updated the Outline, Settings, Commands & Shortcuts, and Glossary chapters.
- 4.3.0 — Revised the Custom Perspectives chapter. Updated the Perspectives, Inspector, Commands & Shortcuts, Getting Help, and Glossary chapters.
- 4.3.1 — Revised the Capture Methods chapter. Updated the Perspectives, Custom Perspectives, Settings, Commands & Shortcuts, and Glossary chapters.
- 4.3.2 — Finalized the Settings chapter. Updated the Capture Methods, Commands & Shortcuts, Managing Your Data, and Glossary chapters.
- 4.3.3 — Updated the Toolbar, Capture Methods, Settings, Commands & Shortcuts, Managing Your Data, and Glossary chapters. Updated the appearance of the reference manual, and added images and screenshots throughout.