Support and Troubleshooting
When you’re in need of help—whether you’re trying to figure out how columns work, how to apply a theme, or having some other issue with OmniOutliner—it’s good to know that the Support Humans at the Omni Group are always available to lend you a hand.
In addition to contacting Support directly, there are several online and in-app resources that can help answer your questions about OmniOutliner, and provide additional troubleshooting.
Release Notes
For a summary of the latest changes, start by reading the Release Notes.
They are available:
- On Mac, from the Help Menu
- On iPhone, iPad, and Apple Vision Pro,
from the
OmniOutliner Help
menu item in the
![]()
Toolbar Menu on iPad, iPhone, Apple Vision Pro
Online Support
Our OmniOutliner Support page provides a wealth of information (including this reference manual), as well as support articles which cover other topics related to working with OmniOutliner.
Community Support
Omni maintains a public Discourse Forum, which is available to everyone. Come share your questions and ideas with other users, share tips to show off how you’re using OmniOutliner, and seek help from the OmniOutliner community.
Omni also maintains a public Slack Workspace, where you’re welcome to join the community of fellow productivity enthusiasts to hang out and share OmniOutliner-related insights.
Note that while Discourse and Slack are a great resource for interacting with others in the OmniOutliner community, they are not monitored for troubleshooting purposes, and are not considered an official support channel. Please use our email and phone options to contact our support team directly.
Email Support
If you are stuck, have a great idea for the next version of OmniOutliner, or just want to let us know how we are doing, please send us an email.
Using the Contact Omni command creates an email message addressed to us, and includes information about the version you’re running, which operating system you’re running it on, and what type of license you have, which helps us quickly assist you.
Alternatively, you can email omnioutliner@omnigroup.com directly! Either way, we take support seriously, so you can expect a prompt response typed by our Support Humans.
If you are contacting support with an issue, it’s very helpful if you can include a screenshot or screen recording of the behavior that you’re experiencing, along with the steps that are causing the issue. This helps us understand the problem and find a solution more quickly and effectively.
Apple provides useful instructions for capturing screenshots or screen recordings:
Phone Support
We understand that sometimes you just can’t wait for an email response, like when you’re knee-deep in a project, and something isn’t working quite right. When this happens, you can call our Support Humans!
Please check our Support site for current hours and telephone numbers.
Troubleshooting
Move any troubleshooting sections here…