When you’re in need of help—whether you’re puzzled by the Gantt chart, having trouble syncing, or experiencing another issue with OmniPlan—it’s good to know that the Support Humans at The Omni Group are available to lend you a hand.
For a detailed, comprehensive summary of the latest changes to OmniPlan, tap while in the Document Browser and choose Release Notes. This is a good first place to check if something is behaving in a way you didn’t expect.
Finding Help Online
The OmniPlan Support Site provides a wealth of information, including this manual, and Support articles, which go into finer detail on working with OmniPlan.
Similarly, the OmniPlan product page is always a good place to find the latest information about features and updates to OmniPlan.
In addition to the online help, we also provide a series of online videos for OmniPlan. These videos range in topics from available features in the latest version of OmniPlan to tutorial videos to help you level up in your OmniPlan skills.
If you’re stuck, if you have a good idea for the next version of OmniPlan, or if you just want to let us know how we’re doing, go ahead and send us an email. In the Document Browser toolbar, tap and choose Contact Omni to queue up an email message addressed to us, or just send us an email with your thoughts. We take support pretty seriously, so you can expect a prompt response actually typed by human hands.
We understand that sometimes you just can’t wait for an email response when you’re knee-deep in a document and you’re stuck or something isn’t working quite right. We get that. When this happens, you can call our Support Humans at 800-315-OMNI or 206-523-4152. Our Support Humans are available Monday-Friday, from 10 a.m. to 5 p.m. Pacific Time (-0700 GMT).
Omni maintains online forums for all of our products, which are available to everyone. Come share your questions and ideas with other users, share OmniPlan files to show off how you’re using OmniPlan for a particular project, and seek help from the OmniPlan community.