When you are in need of help—whether you are puzzled by the Gantt chart, stumped by a tricky violation, or experiencing another issue with OmniPlan—it’s good to know that the Support Humans at the Omni Group are available to lend you a hand.
In addition to contacting Omni support directly, there are several online and in-app resources that exist to help answer your questions about OmniPlan.
For a detailed, comprehensive summary of the latest changes to OmniPlan, choose Release Notes from the Help menu. This is a good place to check if something is behaving in a new way after an update.
Finding Help Online
The OmniPlan Support Site provides a wealth of information (including this reference manual) as well as how-tos and support articles which go into finer detail on working with OmniPlan.
Similarly, the OmniPlan product page is always a good place to find the latest information about features and updates to OmniPlan.
In addition to the online help, we also provide a series of online videos for OmniPlan. These videos range in topics from available features in the latest version of OmniPlan to how-to tutorial videos to help you level up in your OmniPlan skills.
If you are stuck, if you have a good idea for the next version of OmniPlan, or if you want to let us know how we’re doing, go ahead and send us an email. Choose Contact Omni from the Help menu to queue up an email message addressed to us, or send us an email with your thoughts. We take support seriously, so you can expect a prompt response actually typed by human hands.
We understand that sometimes you can’t wait for an email response when you are knee-deep in a project and you are stuck or something is not working quite right. When this happens, you can call our Support Humans at 800-315-OMNI or 206-523-4152. Our Support Humans are available Monday-Friday, from 10 a.m. to 5 p.m. Pacific Time (-0700 GMT).
Omni maintains online forums for all of our products, which are available to everyone. Come share your questions and ideas with other users, share tips to show off how you are using OmniPlan for getting stuff done, and seek help from the OmniPlan community.