When an app on your iPhone, iPod Touch, or iPad is behaving an an unexpected way, our Support Humans may ask you to send along a Console Log. The log can tell us exactly what is going on behind the scenes and help get you back up and running quickly. In order to get the Console Log from your device, you'll need to download a special utility.
Step 1: Download and install the iOS Console application
LemonJar makes a free application called iOS Console, which is very handy for retrieving console logs from an iPhone, iPad or iPod Touch.
Step 2: Connect your iOS Device
Launch iOS Console and plug your device into your computer. After a few moments, a window should appear that displays the console log.
Step 3: Copy the Console Log to an email
Copy and paste the console results in a reply to a message from the Support Human you're working with. We'll do the rest! If you get stuck at any point, don't forget that you can reach us by phone at +1 800-315-6664 between 10am and 5pm PST/PDT (GMT-8/GMT-7).View Article
As of May 2013, we've introduced OmniPresence support to our document-based iPad apps, so that they can automatically sync documents via a WebDAV server — such as our own free Omni Sync Server. You can access the same documents on your desktop or laptop by installing OmniPresence for Mac.
If you don't already have a free Omni Sync Server account, you can sign up for one here.
Setting up OmniPresence in OmniOutliner 2 for iOS and OmniGraffle 2 for iOS
- Open OmniOutliner or OmniGraffle to the document picker. Tap Locations at the top left to back out to the list of available file locations.
- Tap Add Cloud Account, then Add Omni Sync Server Account and enter your sync credentials.
- Tap Save to test the credentials and finish the account configuration process.
After the compatibility check is complete, you’ll be able to tap the new Server folder in the file location list. To move files from Local Documents to your OmniPresence cloud folder:
- Open the Local Documents location, then tap Select in the toolbar.
- Tap to select the documents you’d like to move.
- Tap the folder icon in the toolbar, then Move to "(OmniPresence folder name)". The files will be moved from Local Documents to your cloud sync folder.
Setting up OmniPresence in OmniOutliner for iPad (v1), OmniGraffle for iPad (v1), and OmniGraphSketcher for iPad
- Tap the Local Documents title in the toolbar and choose Cloud Setup, then Add Omni Sync Server Account.
- Enter your Omni Sync Server login information, and be sure that OmniPresence is checked. (If not, the server will act as remote storage instead of actively syncing updates and changes).
- When you're ready, tap Connect. The app will do some compatibility checks, and then your new folder will be connected to the cloud.
After connecting you'll find yourself looking at an empty cloud folder. To move files from Local Documents to your OmniPresence cloud folder:
- Tap the title in the toolbar and choose Local Documents.
- Tap Edit in the toolbar, and tap to select the documents you'd like to move.
- Tap Share, then Move to "(OmniPresence folder name)". The files will be moved from Local Documents to your cloud sync folder.
Staying in Sync
Files stored in an OmniPresence-enabled folder will sync automatically whenever changes are made to them. To stop syncing a file, just move it back to Local Documents. To disconnect a synced folder, go to Cloud Setup and tap Edit to delete the folder from your list of OmniPresence accounts. Note that this won't delete any remaining contents of the folder; the files will remain in the cloud, but won't be affected by changes on this device.
The OmniPresence button appears in the toolbar when viewing a synced folder in the document browser as well as when editing a document in a synced folder. It animates to indicate a sync is in process, and if needed you can tap it to prompt a sync as well.
"Where are my files?"
If you connect to your Omni Sync Server account using Finder or a third-party WebDAV client, you most likely will not see anything. This is because OmniPresence stores your sync data in a hidden folder.
"What's the difference between Local Documents and my OmniPresence folder?"
Local Documents are files on your iPad that will not sync. Any files in this location can only be directly modified from the iPad.
Files in an OmniPresence folder automatically sync with the server. If you don't have an internet connection, previously-downloaded files are still accessible offline from your iPad, and any changes you make to these documents will be communicated with the server on your next sync. If you delete or otherwise remove a document from the OmniPresence folder on one device, it will be removed from your sync folder on other devices.View Article
The Omni Group has a long history of offering upgrade pricing on new versions of existing apps, and while the App Store doesn't support selective discounts, we originally planned on letting Mac App Store customers move to our own store to get those discounts. Unfortunately, we discovered that as long as we continue to sell our apps through the Mac App Store, we are not allowed to distribute updates through other channels to apps which were purchased from the App Store.
The new Standard edition of OmniFocus is $39.99, with an in-app purchase option to activate Professional features like AppleScript and custom perspectives. All App Store customers who’ve purchased OmniFocus 1 will receive that in-app purchase for free, granting them the Pro feature set for the price of Standard (which happens to be half the price of OmniFocus 1). For step-by-step instructions on upgrading, please see the "Mac App Store" section of this article: Buying an Upgrade for OmniFocus 2.
Because we've switched to an in-app purchase to add Professional features like AppleScript, Visio import and export, and more, OmniGraffle 6 starts at $99.99 in the App Store. If you have OmniGraffle 5 Standard or Pro installed via the Mac App Store—it must be via the Mac App Store, not ours—we can offer discounts based on prior purchases. No matter where you purchased, there's more info on how to get your discount on this page: Buying an Upgrade for OmniGraffle 6.
When the Mac App Store opened, we promised that OmniOutliner 4 would be a free upgrade for anyone purchasing version 3 from that point on. OmniOutliner 4 was released as a free update to Mac App Store customers.View Article
If you own a previous version of OmniGraffle, it's possible to get a discount when upgrading to version 6. The upgrade process is different depending on where you purchased OmniGraffle in the first place; you'll want to use the directions that are appropriate for your specific situation. If you're not sure which store your purchase was made through, here's how to find out.
If you purchased OmniGraffle from anywhere other than the Mac App Store, here is how to get a discount when upgrading to OmniGraffle 6. Please note that we can not migrate customers from our store to the Mac App Store or vice versa. If you purchased OmniGraffle 5 from the App Store, follow the instructions at the bottom of this page.
- Go to the Omni Store at store.omnigroup.com and choose OmniGraffle from the list of products.
Scroll down to the Upgrade an existing license section and choose the version of OmniGraffle which you already own from the Upgrade From: pop-menu. The pricing options in the table will change to reflect your previous purchase. Select an option and click BUY.
- To verify your discount eligibility, you'll need to provide details about your previous OmniGraffle purchase. If you've misplaced those details, you can enter your registered email address at store.omnigroup.com/lost and we'll send you another copy.
- After adding the OmniGraffle 6 upgrade to your cart, you can either proceed to checkout or add additional items to your cart to receive an automatic bundle purchase discount.
Mac App Store
While we're not able to offer discounts on the Standard version of OmniGraffle in the App Store, we are able to reduce the price of the Pro upgrade (an in-app purchase) for those who purchased OmniGraffle 5. Please note that we can not migrate customers from the App Store to our store or vice versa. If you did not purchase OmniGraffle 5 from the Mac App Store, your upgrade needs to come from our store; follow the instructions at the top of this page.
- Make sure the copy of OmniGraffle 5 that you purchased from the App Store is installed on your Mac. If you need to reinstall, you can do that from the Purchases area of the App Store application.
- Purchase and download OmniGraffle 6 from the App Store. There's just one download for both Pro and Standard users; we'll unlock the Pro features in the next step.
Open OmniGraffle 6 and choose In-App Purchase... from the OmniGraffle menu.
In the window that opens, select the upgrade pricing option that reflects your previous purchase and click Verify. You'll be asked to locate the copy of OmniGraffle 5 that's installed on your Mac; using the search field may be the fastest way to find it.
After your copy of OmniGraffle 5 has been verified, the Verify button changes to Buy, with the discounted price listed. Click to unlock the Pro features and charge your iTunes account.
OmniGraffle Professional's feature set includes support for importing Microsoft Visio files. OmniGraffle Professional now imports Visio’s proprietary binary file format (VSD) as well as importing and exporting Visio’s XML document format, VDX. Starting with OmniGraffle 6.1 on Mac and OmniGraffle 2 for iOS, we also offer Visio 2013 VSDX import support. This is a Pro-only feature, so the Standard version of OmniGraffle does not support import or export of Visio documents.
Importing your Visio file couldn't be easier — on Mac, double-click the file in Finder to launch OmniGraffle, or drag the Visio file to the OmniGraffle icon in your dock. On iOS, tap and hold the Visio attachment in your email or other app to show the Open In popup. Select Open in OmniGraffle to add the file to OmniGraffle's document picker.
If you've previously purchased the Standard version of OmniGraffle for Mac, not to worry — you can easily upgrade to Pro! Direct customers can purchase an upgrade license from our web store, and Mac App Store customers running OmniGraffle 6 can head over to the menu bar and select OmniGraffle > In-App Purchase... to upgrade.
OmniGraffle 2 for iOS comes as the Standard app, with Pro features (like Visio support) that can be unlocked via an In-App Purchase.
The feature comparison checklist on the main OmniGraffle product page displays a complete list of the Visio formats supported in OmniGraffle.
As always, we offer 14-day fully-featured trials of all the Omni applications for Mac. If you download OmniGraffle directly from our website, you can start a trial immediately. The absolute best way to determine if OmniGraffle is a good fit for your use is to spend some hands-on time with the app and try the Visio import/export out for yourself!View Article