Support Produced by OmniGraffle 7.5 test 2017-09-15 03:22:04 +0000 phone/email/twitter Layer 1 +1 206-523-4152 or 800-315-OMNI

Our refund policy

We want to ensure our apps are a good fit for you, so when we can (as is the case with all of our OS X applications), we offer a two week trial period for apps downloaded from our website. For those apps where we can’t (as is the case with iPhone, iPod touch, and iPad apps), we have plenty of videos and tutorials available. We also have live human beings to answer any questions you might have!

We offer a 30-day return guarantee on all of our products purchased from this website—our own Omni Group Store. When we can, we do the same with Apple’s App Stores. An exception to our refund policy is In-App Purchases made through the App Store. App Store terms prohibit third parties from offering refunds for In-App Purchases, so the only way to receive a refund for such purchases is to contact Apple.

If you decide to purchase and it’s not as good a fit as you had originally hoped, contact, or call us at 1-800-315-OMNI (6664) or +1 206-523-4152 to receive a refund.

For purchases made through the Omni store, it would be helpful if you could provide any of the following so that we can track down your order: your order number, who purchased it, the date of the purchase, the license key, and/or the method of payment.

For purchases made through Apple, please include a PDF copy of your iTunes receipt or a screenshot of your purchase history with your Apple ID included in the image. Please let us know whether you’d like us to credit a PayPal account or issue a check in US dollars.

Thank you for your interest!

Last Modified: Oct 2, 2017

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