Support Produced by OmniGraffle 7.5 test 2017-09-15 03:22:04 +0000 phone/email/twitter Layer 1 +1 206-523-4152 or 800-315-OMNI

Our refund policy

We want to ensure our apps are a good fit for you, so we offer a two week trial period for apps downloaded from our website, from the Mac App Store or from the App Store. We also have plenty of videos and tutorials available as well as live human beings to answer any questions you might have!

We offer a 30-day return guarantee for Mac and iOS products purchased from this website—our own Omni Group Store—and Apple’s App Store and Mac App Store.

Please contact sales@omnigroup.com, or call us at 1-800-315-OMNI (6664) or +1 206-523-4152 within 30 days of your purchase to receive a refund.

For purchases made through the Omni store, it would be helpful if you could provide any of the following so that we can track down your order: your order number, who purchased it, the date of the purchase, the license key, and/or the method of payment.

For purchases made through Apple, please include a PDF copy of your iTunes receipt or a screenshot of your purchase history with your Apple ID included in the image. Refunds are processed using PayPal and so your PayPal account address would also be much appreciated.

If you signed up for a subscription, you can cancel it at any time from your Omni Account page. Subscriptions canceled before the end of the free 14-day trial period will not be charged. Refunds are not available for subscriptions canceled after the 14-day trial period, but customers will retain their access through the end of the paid subscription period and subsequent periods will not be billed.

Thank you for your interest!

Last Modified: Jun 17, 2019

Can we help?

support@omnigroup.com
+1 206-523-4152 or 800-315-OMNI

Was this article helpful?

Still need help?

support@omnigroup.com
+1 206-523-4152 or 800-315-OMNI