Omni Support

+1 206-523-4152 or 800-315-OMNI

Buying an upgrade for OmniFocus 2 for Mac?

Read this page to learn more about the upgrade process!

The license code I received isn't working! What do I do?

Try entering the code again, double-checking that the License Owner information (including any [EDUCATIONAL LICENSE] text) and the License Code are exactly correct, with no spaces, tabs, or other characters added to either end. Next, double check that you're not trying to enter an OmniFocus code into OmniOutliner, for instance, or an OmniGraffle Professional 5 code into OmniGraffle 5 Standard. If those don't work, send email to sales@omnigroup.com and we'll be happy to be of assistance.

How do I move my license from my old computer to my new computer?

Just plug the same license information into the app on your new computer and you should be good to go! If you don't have a copy of your original sales invoice which included that license information, you can have your license emailed to you via our Lost Licenses page. Also, make sure you're using the same version of the app — for example, an OmniGraffle 5 license won't be accepted in OmniGraffle 6. Click the support page for your product above, and the FAQ has a section titled "What happened to the (Previous Version) downloads" which provides a link to download the older app.

Does the Omni Group offer educational pricing?

Yes! We offer discounts to the staff, faculty, and students of accredited educational organizations. Visit our Educational Store to make a purchase or for current pricing information. We are unable to offer discounted pricing to other non-profit groups at this time.

https://store.omnigroup.com/edu

Does The Omni Group work with resellers?

Yes, please send email to sales@omnigroup.com, and the appropriate folks here will get in touch with you.

I purchased an application from The Omni Group at retail. How do I register the application?

Registering your Omni application purchased at retail or that came bundled with your computer is easy! Just visit our Application Registration form. Registering ensures that we are able to provide you with future upgrades, and also enables us to remind you of your license code should you misplace it.

How do I retrieve my license?

If you purchased the application using our online store just visit the Lost Licenses page and enter the information that page asks for. If we can locate it in our database, we'll send your license code to you ASAP.

If you purchased the application at retail and registered the product using our Application Registration form, the Lost Licenses page should also be able to provide you with your license code. Otherwise, please contact our sales department for further assistance.

Can I move my Omni Store purchase to the Mac App Store, or vice versa?

We sell the Mac versions of our applications through our own Omni Store at store.omnigroup.com, and Apple's Mac App Store. Please note that we cannot migrate customers from our store to the Mac App Store. We similarly cannot transfer Mac App Store purchases to our store's licensing system. In order to switch from one storefront to another, you would need to purchase the application again at full price.

Where can I find answers about The Omni Group's online store or the purchasing process?

If you send email to sales@omnigroup.com, we'll be happy to help! If at all possible, you'll want to include your order number (look at the order confirmation email we sent you) in the email you send. If you haven't ordered yet, don't worry; just send your question and we'll be happy to help.

How do I contact the Omni Group for support?

For most of our applications, detailed information is available on the support pages specific to each product. You can use the navigation bar at the top of this page to visit the appropriate section. If you'd like to contact us please use the Send Feedback menu item under the Help menu of all of our applications or visit the appropriate support section for the email address to use.

If you're still not sure, just send to support@omnigroup.com and we'll be happy to help. Folks sometimes ask whether we want one email with lots of items, or lots of emails with one item each. We have a slight preference for the latter, but realistically, we'll take your feedback however you'd like to send it; you're doing us a favor, after all!

Weekdays from 10am to 5pm Pacific time, you can also get phone support by dialing 800 315-6664 or +1 206-523-4152 and choosing the Support option when the nice robo-person asks what extension you'd like. (You can also press "0" if you'd prefer to bypass SkyNet and speak to a soul-bearing entity.)

I sent in a question/bug report/feature request via email. How soon can I expect to get a response?

We do our best to respond to all queries by the end of the following business day at the latest; we often respond more quickly than that, and sometimes it takes us a bit longer. Our first priority will always be to respond to mail from folks that have purchased a license for one of our applications.

When we make a new application (or a new update to an existing application) available for folks to try out, we tend to get much more email than we do at other points of the year. During those high-demand periods, we will respond to as much email as we possibly can, but we can't promise to respond to every message for those specific versions of our software. Rest assured that we do read all email, for all products, and while we may not be able to answer your question directly we do keep track of all user requests and bug reports.