Getting Help

When you’re in need of help—whether you’re trying to figure out how custom perspectives work, how to sync your database with OmniFocus for macOS, or if you’re having some other issue with OmniFocus—it’s good to know that the Support Humans at the Omni Group are always available to lend you a hand.

Release Notes

For a detailed, comprehensive summary of the latest changes to OmniFocus, tap Settings the Settings button, which looks like a gear in the Home toolbar and choose Release Notes. This is a good place to check if something is behaving in a new way after an update.

Finding Help Online

The OmniFocus Support Site provides a wealth of information (including this reference manual) as well as how-tos and support articles which go into finer detail on working with OmniFocus.

Browsing the reference manual online in split screen with OmniFocus is a great way to familiarize yourself with the app on iPad.

The Home view in OmniFocus on iPad in split screen with Safari, open to the OmniFocus reference manual on the Omni Group support website.

Similarly, the OmniFocus product page is always a good place to find the latest information about features and updates to OmniFocus.

For inspiration on setting up a workflow to suit your needs and deep dives into some of OmniFocus’s extended features, check out Inside OmniFocus.

Videos

In addition to the online help, we also provide a series of online videos for OmniFocus. These videos range in topics from available features in the latest version of OmniFocus to how-to tutorial videos to help you level up in your OmniFocus skills.

Email Support

If you’re stuck, if you have a good idea for the next version of OmniFocus, or if you just want to let us know how we’re doing, go ahead and send us an email. From Home, tap Settings the Settings button, which looks like a gear and choose Contact Omni to queue up an email message addressed to us, or just send us an email with your thoughts. We take support pretty seriously, so you can expect a prompt response actually typed by human hands.

Phone Support

We understand that sometimes you just can’t wait for an email response when you’re knee-deep in a project and you’re stuck or something isn’t working quite right. We get that. When this happens, you can call our Support Humans at 800-315-OMNI or 206-523-4152. Our Support Humans are available Monday-Friday, from 10 a.m. to 5 p.m. Pacific Time (-0700 GMT).

Online Forums

Omni maintains online forums for all of our products, which are available to everyone. Come share your questions and ideas with other users, share tips to show off how you’re using OmniFocus for getting stuff done, and seek help from the OmniFocus community.

Troubleshooting

Here are a few tips you can try with OmniFocus’s own built in self-help features:

Finding Misplaced Items

Try using the Completed and Changed perspectives to track down errant actions. You can find them by tapping Show in the Other Perspectives section at the bottom of the Home view.
Drag down on the outline to search for text in the missing items, and use the Here, Remaining, and Everything filters to narrow your results.

Improving Performance

Sync all the things regularly! This reduces sync wait times and generally improves speed and performance across the board.
Delete unneeded attachments to lessen the sync load and disc space footprint of your database. We recommend curating your attachments using the Attachments List to help easily spot the ones you don’t need.