Appendix G

Getting Help

When you’re in need of help—whether you’re trying to figure out how layers work, or if you’re having some other issue with OmniGraffle—it’s good to know that the Support Humans at the Omni Group are always available to lend you a hand.

Release Notes

For a detailed, comprehensive summary of the latest changes to OmniGraffle, tap the gear menu while in the Document Browser and choose a badge with an exclamation mark inside Release Notes. This is a good first place to check if something is behaving in a way you didn’t expect.

Finding Help Online

The OmniGraffle Support Site provides a wealth of information, including this Reference Manual, as well as How-Tos and Support articles, which go into finer detail on working with OmniGraffle.

Similarly, the OmniGraffle product page is always a good place to find the latest information about features and updates to OmniGraffle.

Videos

In addition to the online help, we also provide a series of online videos for OmniGraffle. These videos range in topics from available features in the latest version of OmniGraffle to how-to tutorial videos to help you level up in your OmniGraffle skills.

Email Support

If you’re stuck, if you have a good idea for the next version of OmniGraffle, or if you just want to let us know how we’re doing, go ahead and send us an email. In the Document Browser toolbar, tap the app menu button, which looks like a gear and choose Contact Omni to queue up an email message addressed to us, or just send us an email with your thoughts. We take support pretty seriously, so you can expect a prompt response actually typed by human hands.

Phone Support

We understand that sometimes you just can’t wait for an email response when you’re knee-deep in a document and you’re stuck or something isn’t working quite right. We get that. When this happens, you can call our Support Humans at 800-315-OMNI or 206-523-4152. Our Support Humans are available Monday-Friday, from 10 a.m. to 5 p.m. Pacific Time (-0700 GMT).

Online Forums

Omni maintains online forums for all of our products, which are available to everyone. Come share your questions and ideas with other users, share OmniGraffle files to show off how you’re using OmniGraffle for a particular document, and seek help from the OmniGraffle community.