When an app on your iPhone, iPod Touch, or iPad is behaving an an unexpected way, our Support Humans may ask you to send along a Console Log. The log can tell us exactly what is going on behind the scenes and help get you back up and running quickly. In order to get the Console Log from your device, you’ll need to download a special utility.
Step 1: Download and install the iOS Console application
LemonJar makes a free application called iOS Console, which is handy for retrieving console logs from an iPhone, iPad or iPod Touch.
Download the iOS Console application for Mac
Step 2: Connect your iOS Device
Open iOS Console and plug your device into your computer. After a few moments, a window should appear that displays the console log.
Step 3: Reproduce the issue
Open our application on your iOS device, and try to trigger the issue.
Step 4: Copy the Console Log to an email
Copy and paste the console results in a reply to a message from the Support Human you’re working with. We’ll do the rest! If you get stuck at any point, don’t forget that you can reach us by phone at +1 800-315-6664 between 10am and 5pm PST/PDT (GMT-8/GMT-7).
