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Resolving Omni Sync Server Password Issues

Having trouble logging in with your sync credentials? Here are the answers to our most common sync issues.

I know my account name, but my credentials aren’t being accepted in the app.

First, double-check you’ve entered everything properly. The account name field must be all lowercase. If you specify capital letters in your username when creating your account, these will be converted to all lowercase. The password field can contain capital letters and numbers, and is CaSe-SenSiTiVe.

If you’ve lost or forgotten your Omni Sync Server password, use this form to request a new password. Enter your account name or email address, and you will receive a message to the email associated with your account that contains a link to reset your password.

I’m setting up sync on a new device, but I forgot my Omni Sync Server username. Where can I find it?

If you already have one or more devices set up for sync, check your sync preferences on those devices to confirm your username. Here are the paths to your account name field in all our apps.

Mac

  • OmniFocus 2: Menu Bar ▸ OmniFocus ▸ Preferences ▸ Synchronization ▸ Account Name
  • OmniPlan 3 Pro: Menu Bar ▸ OmniPlan ▸ Preferences ▸ Accounts
  • OmniPresence: Menu Bar icon ▸ Inspect icon (i) ▸ Account Name

OmniOutliner, OmniGraffle and OmniPlan 3 Standard sync through the OmniPresence for Mac client.

iOS

  • OmniFocus 2: OmniFocus Settings ▸ Sync Method ▸ Omni Sync Server ▸ Account
  • OmniGraffle 2: Document Picker ▸ Locations, Edit ▸ Omni Sync Server ▸ Account Name
  • OmniOutliner 2: Document Picker ▸ Locations, Edit ▸ Omni Sync Server ▸ Account Name
  • OmniPlan 3 (OmniPresence sync): Document Picker ▸ Locations, Edit ▸ Omni Sync Server ▸ Account Name
  • OmniPlan 2 (Publish & Subscribe sync): Document Picker ▸ Locations, Server Repositories ▸ Account ▸ Edit Repository Details ▸ Username

If you don’t have sync set up currently, start by resetting your password. Enter your email address, and you will receive a message to the email associated with your account that contains a link to reset your password. The beginning of this email will address you by your username, and you can also check your username after resetting the password by logging in to your Account Management page at https://manage.sync.omnigroup.com.

I have an account already, but I forgot my password.

If you’ve lost or forgotten your Omni Sync Server password, use this form to request a new password. Enter your account name or email address, and you will receive a message to the email associated with your account that contains a link to reset your password.

If you no longer have access to the email address on-file with your account — and never updated your email information from your Account Management page — please contact us.

Last Modified: Sep 28, 2016

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support@omnigroup.com
+1 206-523-4152 or 800-315-OMNI

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support@omnigroup.com
+1 206-523-4152 or 800-315-OMNI