Support

Resolving Omni Sync Server password issues

Having trouble logging in with your sync credentials? Here are the answers to our most common sync issues.

(Resetting your Omni Sync Server account password does not reset any encryption passphrases. Click this link for help if you’re having trouble with a passphrase.)

I know my account name, but my credentials aren’t being accepted, or I’ve forgotten my password.

First, double-check you’ve entered everything properly. Your Omni Sync Server account name field must be entered in all lowercase. If you specify capital letters in your username when creating your account, these will be converted to all lowercase. The password field can contain capital letters and numbers, and is CaSe-SenSiTiVe.

If you are using OmniFocus 2 for iOS and still have access to your database on either iPhone or iPad, starting with v.2.18 you can now reveal your stored password from within the app. Head to OmniFocus Settings ▸ Sync Method ▸ Omni Sync Server ▸ Account, then tap Reveal Stored Password. You will need to authenticate with whichever iOS device security you have enabled (i.e. Touch ID or PIN), but after doing so we will display the stored password that’s currently being used.

If you’ve lost or forgotten your Omni Sync Server password, use this form to request a new password. Enter your account name or email address, and you will receive a message to the email associated with your account that contains a link to reset your password. Before resetting your sync password, please review this important note about OmniFocus encryption.

I’m setting up sync on a new device, but I forgot my Omni Sync Server username. Where can I find it?

If you already have one or more devices set up for sync, check your sync preferences on those devices to confirm your account name. Here are the paths to your account name field in all our apps.

Mac

  • OmniFocus 2: Menu Bar ▸ OmniFocus ▸ Preferences ▸ Synchronization ▸ Account Name
  • OmniPlan 3 Pro: Menu Bar ▸ OmniPlan ▸ Preferences ▸ Accounts
  • OmniPresence: Menu Bar icon ▸ Inspect icon (i) ▸ Account Name

OmniOutliner, OmniGraffle and OmniPlan 3 Standard sync through the OmniPresence for Mac client.

iOS

  • OmniFocus 2: OmniFocus Settings ▸ Sync Method ▸ Omni Sync Server ▸ Account
  • OmniGraffle 2: Document Picker ▸ Locations, Edit ▸ Omni Sync Server ▸ Account Name
  • OmniOutliner 2: Document Picker ▸ Locations, Edit ▸ Omni Sync Server ▸ Account Name
  • OmniPlan 3 (OmniPresence sync): Document Picker ▸ Locations, Edit ▸ Omni Sync Server ▸ Account Name
  • OmniPlan 2 (Publish & Subscribe sync): Document Picker ▸ Locations, Server Repositories ▸ Account ▸ Edit Repository Details ▸ Username

You can also confirm your account name from your Omni Sync Server Account Management page. Navigate in a web browser to https://manage.sync.omnigroup.com—if you logged in previously and didn’t sign out, look for the Account name field in the Account Info section near the top.

If you don’t have sync set up currently, start by submitting a password reset request. Enter your email address, and you will receive a message to the email associated with your account that contains a link to reset your password. The beginning of this email will address you by your account name. If you don’t recall the password, you can then complete the reset process from that email to create a new password. Before resetting your sync password, please review this important note about OmniFocus encryption.

An important note about encryption passphrases

OmniFocus and OmniOutliner now support end-to-end encryption, which secures your data behind an encryption passphrase, which may be different than your sync password. Your sync password and encryption passphrase are never shared with us. Resetting the password for your sync account will not reset the encryption passphrase currently in use. See this support article for help when you don’t know your OmniFocus encryption passphrase. More information about OmniFocus encryption is also available in this FAQ.

If you no longer have access to the email address on-file with your account—and never updated your email information from your Account Management page—please contact our support team.

Last Modified: Oct 2, 2017

Can we help?

support@omnigroup.com
+1 206-523-4152 or 800-315-OMNI

Was this article helpful?

Still need help?

support@omnigroup.com
+1 206-523-4152 or 800-315-OMNI