Getting Help
When you’re in need of help, it’s good to know that the Support Humans at The Omni Group are always available to lend you a hand.
In addition to contacting Omni support directly, there are several online and in-app resources that exist to help answer your questions about OmniFocus.
Release Notes
For a detailed, comprehensive summary of the latest changes to OmniFocus, see the release notes on the Omni website. Since OmniFocus for the Web always offers you the latest version of the app, this is a good place to check if something is behaving in a new way after an update.
Finding Help Online
The OmniFocus Support Site provides a wealth of information (including this reference manual) as well as how-tos and support articles which go into finer detail on working with OmniFocus.
Similarly, the OmniFocus product page is always a good place to find the latest information about features and updates to OmniFocus.
For inspiration on setting up a workflow to suit your needs and deep dives into some of OmniFocus’s extended features, check out Inside OmniFocus.
Videos
In addition to the online help, we also provide a series of online videos for OmniFocus. These videos range in topics from available features in the latest version of OmniFocus to how-to tutorial videos to help you level up in your OmniFocus skills.
Email Support
If you’re stuck, if you have a good idea for the next version of OmniFocus, or if you want to let us know how we’re doing, go ahead and send us an email. Choose Contact Omni from the Help menu to queue up an email message addressed to us, or send us an email with your thoughts. We take support seriously, so you can expect a prompt response actually typed by human hands.
Phone Support
We understand that sometimes you can’t wait for an email response when you’re knee-deep in a project and you’re stuck or something isn’t working quite right. We get that. When this happens, you can call our Support Humans at 800-315-OMNI or 206-523-4152. Our Support Humans are available Monday-Friday, from 10 a.m. to 5 p.m. Pacific Time (-0700 GMT).
Online Forums
Omni maintains online forums for all of our products, which are available to everyone. Come share your questions and ideas with other users, share tips to show off how you’re using OmniFocus for getting stuff done, and seek help from the OmniFocus community.
Troubleshooting
Finding Missing Items
Most settings sync over to the web from OmniFocus for iOS and OmniFocus for Mac. If something is appearing out of place (or isn't appearing at all), check your view options, preferences, and other settings in the corresponding app.