Support Produced by OmniGraffle 7.5 test 2017-09-15 03:22:04 +0000 phone/email/twitter Layer 1 +1 206-523-4152 or 800-315-OMNI

Family Sharing and free downloads

In iOS 11 the App Store prominently displays the message “Supports: Family Sharing” on our app pages. While that statement is technically accurate it implies that the app can be used by multiple family members, which isn’t true with the current implementation of Family Sharing. We’ve let Apple know that we’d really like to remove that text from our app pages, but haven’t yet been able to do so.

In-app purchases are excluded from Family Sharing

Most of our apps are now a free download, where most functionality is unlocked by making an in-app purchase. Technically our free downloads can be shared using Family Sharing. (This is why that text appears on our pages.) But the free download itself has almost no functionality without activating one of the in-app purchases, and in-app purchases can’t be shared through Family Sharing.

(Restore Purchase is used to restore in-app purchases, but it only restores from the purchase history of the Apple ID that’s currently signed in, so it doesn’t work with Family Sharing.)

We’ve also asked Apple for a way to allow our customers to use Family Sharing to share in-app purchases in our apps. (If you’d like to see that too, you can let Apple know. It may help to reference our RADAR #29148267.)

Why we use in-app purchases

Prior to making our app downloads free, customers had to purchase our apps before they could be downloaded from the App Store. This meant customers weren’t able to try an app before paying for it. We heard from a lot of customers who wanted to be able to try our apps first. We agreed and wanted to provide the best possible App Store experience.

The free download model enables us to offer free trials, free document viewers, and loyalty upgrade pricing to every customer that installs one of our free downloads. Most of our apps have adopted this model and we’re planning to implement it in our remaining apps as our development schedule allows.

Free download release timeline

We’ll be bringing free downloads to all our App Store apps on both Mac and iOS. We’ve already made the transition in most of our apps.

Application Free Download Became free in the App Store
OmniGraffle for Mac App Store or Omni Store October 10, 2016 in the 7.0 release
OmniPlan for Mac App Store or Omni Store December 7, 2016 in the 3.6 release
OmniOutliner for Mac App Store or Omni Store April 5, 2017 in the 5.0 release
OmniGraffle for iOS App Store July 11, 2017 in the 3.0 release
OmniFocus for iOS App Store July 26, 2017 in the 2.20 release
OmniPlan for iOS App Store July 26, 2017 in the 3.6 release
OmniOutliner for iOS App Store February 14, 2018 in the 3.0 release
OmniFocus for Mac App Store or Omni Store September 23, 2018 in the 3.0 release

Need help?

Family Sharing isn’t the only reason you might have trouble unlocking an app. If you’re having trouble and this article doesn’t seem applicable to you, please don’t hesitate to contact us for help!

Last Modified: Dec 21, 2018

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