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Using and managing your Omni Account

What is an Omni Account?

Your Omni Account is an all-in-one login for using our products and services. It’s used to manage your subscriptions and license history, to provide discounted upgrade options, and can also be used to sync documents and data across devices. If you’ve used the Omni Sync Server in the past, you already have an Omni Account; otherwise, you can sign up for free whenever you get started with our apps.

Beginning with the release of OmniPlan 4 in June 2020, we’ve now incorporated your Omni Account into the trial, purchasing, and licensing process. With an Omni Account, you’ll no longer need to keep track of any 23-digit license codes, or separate contact information between our web store and your sync account.

Using your Omni Account, you can:

  • Install and unlock downloaded software
  • Set up sync in apps like OmniFocus
  • Activate a free 14-day trial in any of our apps
  • Register licenses to view your entire Omni purchase history
  • See your discounted upgrade pricing on new products
  • View, manage, and cancel recurring subscriptions (like OmniFocus for the Web)

Signing Up or Logging In to your Omni Account

Start by going to accounts.omnigroup.com. If you’ve used the Omni Sync Server in the past to sync OmniFocus or OmniPresence, you already have an Omni Account with the same login credentials. If you don’t recall your name or password, follow the recommendations in this help article to recover your username or password.

Password resets for existing OmniFocus users

The Omni Accounts page offers a “Forgot Password” link to reset your password via email. However, it’s important to note that all OmniFocus databases are locked with an encryption passphrase that cannot be reset from outside the app. Instead of resetting your password, for all OmniFocus users we recommend finding your existing passphrase using the help article Look up your OmniFocus sync password.

If you’re new to our applications, or never signed up for sync in the past, you can create an Omni Account for free by clicking the Sign Up link on the login page.

Omni Account Management Page

From the Omni Account subscription management page, the following actions are available:

  • Account - view and update your registered email address, reset server data
  • Password - change your login password
  • Payment - view, add, and delete payment methods
  • Omni Account Subscriptions - view and cancel recurring payments
  • Registered Licenses - associate an existing license key with this Omni Account for future access and upgrades

If your account is registered to any Team Subscriptions, you will also see:

  • Managed Teams - perform administrative actions on Team Subscriptions

Registering a License

Purchases of Omni applications for Mac through The Omni Store before June 2020 issued you a two-part, 23-character license code. These licenses can be registered to your Omni Account for ease of use in the future. Registering a license key to your Omni Account provides many benefits, most notably that you won’t have to continue to keep track of a license code going forward - instead, you’ll simply sign in with your Omni Account to activate new apps. Other benefits include seeing your lifetime purchase history, synchronized trial periods, and being able to find discounted upgrade pricing at a glance.

New purchases made through our web store will automatically register your license to your Omni Account; manual registration is not necessary. For purchases prior to June 2020, or purchases made through our Education Store, the licence key you received in your order invoice can be registered here.

To register an existing license, visit the Account Management page at accounts.omnigroup.com and navigate to the Registered Licenses section. Click Add License in the Registered Licenses section, then enter your license details in the Owner and License Key fields as prompted. This license will remain registered to your Omni Account, and you’ll be able to sign in with your Omni Account in new installations of supported apps in the future, or easily upgrade to a new version or feature set from our web store.

The Licenses section of the Omni Accounts management page, displaying fields for registering an Omni License

To have another copy of your license details sent to you, try our automated License Retrieval tool, or email us at sales@omnigroup.com.

Managing or cancelling a Subscription

In addition to one-time licenses where you pay in full for an application up-front, we offer a subscription option where users can pay for our apps on a recurring monthly or annual basis. In the Omni Account Subscriptions section, you can review which products are being billed on a recurring payment plan, cancel a subscription, or purchase additional personal subscriptions.

The Subscription section of the Omni Accounts management page, with subscription overview and cancel options, and link to the Omni Store

Trialing an app with an Omni Account

To begin a free 14-day trial of any of our applications, start by clicking the Download button at the top of any of our product pages to get the latest version of the app for Mac, or from our Downloads page.

On the first launch, you will be prompted to sign in with your Omni Account. Enter your existing credentials if you’ve used our software in the past, or click Create Account if you’re new to our apps to sign up for a new account. After logging in, your 14-day trial will begin. If you have other Macs where you’d like to try our software as well, you can repeat these steps to sign in on each Mac and access this trial on all your devices.

Trialing an app through your Omni Account will not bill you automatically at the end of your trial period; you will need to purchase a license or subscription after the trial period expires in order to continue using the app. Once the 14-day period expires, the app will revert into a locked read-only mode where you can view and export your data.

Last Modified: Nov 18, 2020

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support@omnigroup.com
+1 206-523-4152 or 800-315-OMNI

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